Shipping Policy

Last updated: September 17, 2026

Orders are typically processed within 1–4 business days, excluding weekends and holidays.

Once your order has shipped, estimated delivery times are:

• U.S. orders: 7–14 business days

• International orders: 14–21 business days

Delivery times are estimates and are not guaranteed. Delivery may take longer due to carrier delays, customs processing, weather, holidays, incorrect address information, or other circumstances outside of our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned to NOVEX or requires additional shipping because an incorrect or incomplete address was provided, the customer may be responsible for the additional shipping costs. NOVEX is not responsible for packages delivered to an incorrect address provided by the customer.

Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout. Please allow some time for tracking information to update after your shipping confirmation is sent.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. NOVEX does not control these charges and they are not included in the purchase price unless otherwise stated.

Delays, Lost, or Damaged Packages

NOVEX is not responsible for delays caused by shipping carriers, customs, weather, holidays, or other circumstances outside our reasonable control. If your package appears to be lost or arrives damaged, please contact us at novex@novexproductions.com and provide your order number and relevant details so we can assist you.

Contact

If you have questions about shipping, please contact:

Email: novex@novexproductions.com